Effective Date: 23 July 2026

At Hello Mooiste, we value your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

Full Name
Email Address
Contact Number
Delivery and Billing Address
Payment Information (processed securely through third-party payment providers)
Order History
Any information you provide through contact forms or email correspondence

We may also collect anonymous website usage information through cookies and analytics.

2. How We Use Your Information

Your information is collected to:

Process and fulfil your orders
Deliver your purchases
Respond to enquiries
Provide customer support
Send order confirmations and updates
Improve our products and website
Send newsletters or promotional offers (only if you have subscribed)

We only collect information necessary to provide our services.

3. Payment Information

Hello Mooiste does not store your credit card or banking details.

All online payments are securely processed through trusted third-party payment gateways using encrypted connections.

4. Cookies

Our website may use cookies to:

Improve your browsing experience
Remember your preferences
Analyse website traffic
Improve website performance

You can disable cookies through your browser settings, although some website features may not function correctly.

5. Sharing Your Information

We respect your privacy.

Your personal information will never be sold, rented, or traded to third parties.

We may only share your information with trusted service providers when necessary to:

Deliver your order through courier services
Process secure online payments
Comply with legal obligations

These providers are required to keep your information secure and confidential.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

Unauthorised access
Loss
Misuse
Alteration
Disclosure

While we strive to protect your information, no online transmission can be guaranteed as completely secure.

7. Marketing Communications

If you subscribe to our newsletter, we may occasionally send:

Product launches
Special offers
Promotions
Inspirational content

You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

8. Your Rights

In accordance with POPIA, you have the right to:

Access your personal information
Request corrections to inaccurate information
Request deletion of your personal information where legally permitted
Withdraw consent for marketing communications
Lodge a complaint regarding the handling of your personal information

To exercise any of these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites.

Hello Mooiste is not responsible for the privacy practices or content of external websites.

We encourage you to review their privacy policies before sharing any personal information.

10. Children’s Privacy

Our website is not intended for children under the age of 18 without parental or guardian supervision.

We do not knowingly collect personal information from children.

11. Changes to This Policy

Hello Mooiste reserves the right to update this Privacy Policy at any time.

Any changes will be published on this page with the updated effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.

Hello Mooiste

Website Credits

This website has been professionally designed and developed by Iron Edge Design – Digital Marketing Agency.

Iron Edge Design specialises in custom website design, eCommerce development, branding, SEO, digital marketing, and creative solutions for businesses across South Africa.