Shipping & Returns

Effective Date: 23 July 2026

At Hello Mooiste, every order is carefully prepared with love and attention to detail. Please read our Shipping & Returns Policy before placing your order.

Shipping Policy

Order Processing

Once full payment has been received, your order will be prepared for dispatch.

  • Ready-made products: Dispatched within 3–5 working days.
  • Personalised or custom-made products: Processing times vary depending on the item and will be communicated before production begins.

Please note that processing times may be extended during busy periods, promotional sales, or public holidays.

Shipping

We partner with trusted courier services to deliver your order safely.

Once your parcel has been collected by the courier, you will receive tracking information where available.

Delivery times vary depending on your location but are generally:

  • Major Cities: 1–3 working days
  • Regional Areas: 3–5 working days
  • Remote Areas: Up to 7 working days

Please note that delivery times are estimates and cannot be guaranteed.

Shipping Costs

Shipping charges are calculated during checkout based on your delivery location and the size of your order.

Any promotional free shipping offers will be clearly communicated on our website.

Delivery Responsibility

Every parcel is securely packaged before leaving Hello Mooiste.

Once your order has been handed over to the courier, delivery becomes the responsibility of the courier company.

Hello Mooiste cannot be held liable for:

  • Courier delays
  • Incorrect delivery addresses supplied by the customer
  • Lost or stolen parcels after confirmed delivery
  • Weather-related delays
  • Industrial action or events beyond our control

Damaged Deliveries

If your parcel arrives damaged, please notify us within 24 hours of receiving your order.

Please include:

  • Clear photographs of the damaged item
  • Photographs of the packaging
  • A photograph of the courier shipping label

We will gladly assist in resolving the matter with the courier where possible.

Returns Policy

Incorrect or Defective Products

If you receive an incorrect or defective product, please contact us within 7 days of receiving your order.

Where appropriate, we will:

  • Replace the item
  • Repair the item (where applicable)
  • Offer a refund if a replacement is unavailable

Items must be returned unused and in their original packaging.

Personalised & Custom Products

Because personalised and custom-made items are created specifically for you, they cannot be returned or exchanged due to:

  • Change of mind
  • Incorrect information supplied by the customer
  • Personal preference
  • Spelling approved by the customer before production

Should your personalised item arrive with a manufacturing defect or an error on our part, we will gladly replace or remake the item.

Change of Mind

We do not offer refunds or exchanges for change-of-mind purchases.

Please ensure you have selected the correct product, size, colour, and personalisation details before placing your order.

Non-Returnable Items

For hygiene and quality assurance reasons, the following items cannot be returned unless faulty:

  • Personalised products
  • Earrings and jewellery
  • Gift boxes
  • Stickers
  • Digital products or downloadable files
  • Sale or clearance items

Refunds

Where a refund has been approved, it will be processed using the original payment method.

Please allow 5–10 business days for the refund to reflect, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to an error by Hello Mooiste.

Need Assistance?

If you have any questions regarding your order, shipping, or returns, we’d love to help.

Hello Mooiste

Thank you for supporting Hello Mooiste. Every order is thoughtfully created to bring joy, encouragement, and beauty into everyday life. 💕